1. Measure the journey, not just the last answer
A prospective client’s remembered answer may be incomplete. “Google,” “a friend” or “an ad” may describe only one touchpoint. Bosseo’s published product information describes preserving the channel, referrer, landing page, device and session detail, then attaching intake answers and outcome information to the journey. Bosseo’s published product information also describes calls joining the same journey record. This gives a firm a more useful object to review than an isolated source field: the path that preceded the inquiry and what happened afterward.
Recommended approach
Ask Bosseo to show how a Cypress Lake inquiry would be represented from first visit through qualification and signed outcome. Confirm which fields are available for your firm, which outcomes your team must record, and how access to personal information is controlled. Treat the demonstration as a capability review, not evidence that any particular channel will produce cases.
