1. Route by the jurisdiction your firm actually serves
A Bayonet Point inquiry should not automatically be treated as a Pasco County matter, a Florida matter or a matter your firm accepts. Those labels describe different scopes. Automation can be configured around routing criteria such as real jurisdiction, practice area, language preference and availability, but your firm must define the criteria and approve the decision rules.
Recommended approach
Write the first workflow’s jurisdiction rule in plain language. Specify what information the intake must collect, which locations require review, which locations are outside scope and who receives an exception. Have the responsible attorney review the rule before it is used.
