What is Bosseo Video Intake?+
Bosseo describes Video Intake as a guided video survey that lives on a law firm’s website. Visitors answer questions organized around the firm’s practice areas and case types, allowing the inquiry to be reviewed using criteria such as urgency and fit.
Can a Georgetown firm use different paths for different practice areas?+
Bosseo’s public page says each practice area can have its own qualification path. During a consultation, your firm can determine which questions, geographic rules and escalation points are appropriate for each area it serves.
Does Video Intake prove that an inquiry is a case the firm should accept?+
No. A completed intake is information for review, not a representation agreement, conflicts determination or legal conclusion. Your firm should define its own review, acceptance and follow-up process.
Can the experience cover people outside Georgetown?+
Bosseo describes flows organized by practice area and routing by case type and location. The appropriate Sussex County or Delaware coverage should be decided from your firm’s actual service boundary and confirmed during consultation.
Where can completed inquiries go?+
Bosseo describes delivery with answers attached and discusses inbox, CRM, case-management and automation connections. The specific destination, compatibility and configuration for your firm should be confirmed before implementation.
Is there an alternative for someone who cannot or does not want to use video?+
That should be an explicit implementation decision. Review whether your existing contact method or another accessible route remains available, and assess captions, text instructions, keyboard use, device compatibility and plain-language guidance.
