What does Lead Attribution show for a lead?+
Bosseo’s public description says the journey can include channel, referrer, landing page, device, session detail and attached intake answers. It also describes outcome tracking through consultation and signed case, subject to the agreed setup and your firm’s records.
Can Bear be separated from New Castle County in reporting?+
That is a reporting decision to review with Bosseo. Bear is recorded as a census-designated place in New Castle County, so the labels should not be treated as interchangeable. Ask how your firm’s geographic information would be recorded and reported.
Does attribution include phone calls?+
Bosseo states that phone calls can join the same journey record, including transcript and case-type information from the phone system. Ask how that capability would apply to your phone and intake arrangements before treating it as confirmed for your firm.
Do we need to change how staff ask where a caller heard about us?+
Bosseo says its attribution operates behind the scenes and that the journey data is attached automatically, with no need for UTM spreadsheets or a remembered “how did you hear about us?” script. Your consultation should still address staff responsibilities for intake stages, outcomes and exceptions.
How is this different from aggregate website analytics?+
The public Bosseo description positions Lead Attribution as connecting a specific lead with a journey and intake information, rather than viewing only anonymous traffic in aggregate. Ask for a scope-specific explanation of the records and systems that would be used.
Can attribution prove that a marketing channel caused a signed case?+
It can provide a traceable source and outcome record as described by Bosseo, but an attribution path is not automatically proof of causation. Use agreed definitions, review incomplete or multi-touch journeys and avoid treating an attributed source as a guarantee of future cases.