What is Bosseo Video Intake?+
Bosseo describes it as a guided video survey that lives on a law firm’s website. Visitors answer questions one at a time, and the flow is organized around case type, urgency and fit before the inquiry reaches the firm’s team.
Can a Wilton firm use different paths for different practice areas?+
Bosseo’s public page says each practice area can have its own qualification path. Your firm should confirm the proposed questions, weighting, routing and review responsibilities for each area before approving the configuration.
Will every visitor be sent directly to a calendar?+
That should be a firm decision, not an assumption. Define which submissions may receive a scheduling option, which require staff review and which need a different response because of fit, urgency or scope.
Can Video Intake replace every other contact method?+
Do not assume that it should. Review the experience alongside your current phone, email and contact-form paths. Provide a clear alternative for visitors who cannot or do not want to use video, and decide how those inquiries will be handled.
Where do completed intakes go?+
Bosseo says completed inquiries can be delivered with their answers attached and describes delivery to an inbox, CRM and case-management system through its broader ecosystem. Confirm the specific destination, fields, permissions and connection available for your firm.
How should we judge whether it is working?+
Start with your own baseline. Review starts, completions, fit, response handling, consultation outcomes and any later disposition your firm is permitted to track. Do not treat population, website traffic or Bosseo’s illustrative calculator inputs as proof of future results.
