1. Separate Westbrook inquiries from the rest of your service area
A location label is useful only when it answers a business question. A Westbrook inquiry may sit beside inquiries from other Connecticut communities or from elsewhere in the Lower Connecticut River Valley Planning Region. Treating every contact as one pool can make it difficult to evaluate which pages, channels or case types deserve attention in the geographic area your firm wants to serve. Bosseo’s public Lead Attribution page describes channel, referrer, landing page, device, session detail and intake answers attached to a lead journey. It also describes roll-ups by channel, case type and page in the ROI Dashboard.
Recommended approach
Decide how Westbrook should appear in your intake and outcome review. At consultation, ask to see whether a lead record can preserve the geographic information your firm already collects and how that information would be reviewed alongside source and case type. Do not treat the Census population estimate as a forecast of inquiries.
