What is Bosseo Video Intake?+
Bosseo describes it as a guided video survey that lives on a law firm’s website. Visitors answer questions one at a time, with paths organized around practice areas and qualification factors such as case type, urgency and fit.
How is it different from a contact form?+
A contact form generally asks a visitor to provide contact details and describe the issue in a text field. The Bosseo product description presents Video Intake as a guided, video-based experience that collects structured answers before the inquiry reaches the firm’s review process.
Can a Shelton firm control which case types are reviewed?+
The public Bosseo description says each practice area can have its own question path and that qualification can be weighted toward selected work. Your firm should confirm the available controls and approve the actual questions, routing rules and screening language.
Does completing the intake mean someone has a case?+
No conclusion about legal merit follows from completing a survey. The intake is an information and review step. Your firm should use clear language explaining that submission does not itself create an attorney-client relationship and should define its own review and non-engagement communications.
Will the experience work for visitors who do not use video?+
Bosseo describes the widget as video-guided and mobile-first. Whether a separate accessible or non-video path is available, and how it should work, should be confirmed during the consultation. Your firm should review keyboard access, captions or equivalent text access and alternative ways to submit an inquiry.
Where can completed inquiries go?+
Bosseo’s public page says completed intakes can be delivered with answers attached and describes routing through email, CRM, case-management and automation options. Confirm the destinations available for your firm, the data fields transferred and who owns follow-up before selecting an implementation.
