Does Bosseo AI Answering replace our front desk?+
Bosseo’s public page describes a team-first model: calls go to your people first, and the AI picks up when nobody answers within 20 seconds. Confirm how that rule would apply to your phone system and exceptions during your consultation.
What does the system capture?+
The public description says the system guides callers through their situation and captures case details and contact information. It also describes a transcript, case summary, caller information, classification and practice-area tagging. Your firm should approve the questions and labels before relying on them.
Can it handle after-hours and overflow calls?+
Bosseo describes 24/7 coverage, including nights, weekends and holidays, along with team-first routing and overflow handling. Review your actual hours and forwarding rules to decide which calls should use those paths.
How many simultaneous calls are described?+
Bosseo’s public AI Answering page states that the system can handle up to 20 simultaneous calls. That is a stated capability, not evidence that your firm will receive that many calls. Compare it with your own phone configuration and observed needs.
Where do the transcript and summary go?+
The public page says they can be delivered to your inbox or case-management system and describes automatic CRM delivery of caller details, transcripts and tags. Confirm the specific destination, setup requirements and ownership for review before implementation.
Can the system give legal advice or decide whether to take a case?+
The described service captures information, summarizes calls and classifies them. Your firm should define the approved questions and retain responsibility for legal advice, conflicts procedures, case evaluation, urgency decisions and callbacks.
