What information can Lead Attribution show for an inquiry?+
Bosseo’s public product page describes channel, referrer, landing page, device, session detail and attached intake answers. It also describes calls joining the journey and outcome tracking through consultation and signed case. Ask which fields would be available for your firm’s specific setup.
Can it include phone calls?+
Bosseo says phone calls can join the same journey record, including the transcript, case-type tag and web journey. Confirm the call-handling and data requirements during the consultation rather than assuming every call will connect in the same way.
Do we need to ask every caller how they heard about us?+
Bosseo says the attribution process is intended to operate behind the scenes and avoid reliance on a manually remembered source. Your firm should still decide which intake questions are necessary for qualification, conflicts and follow-up.
How is this different from aggregate analytics?+
Bosseo describes Lead Attribution as connecting a specific lead’s journey and intake information, rather than showing only anonymous traffic in aggregate. Ask how the proposed records would be distinguished from aggregate website reporting and how outcomes would be updated.
Can it prove that a marketing channel caused a case?+
No reporting system should be treated as automatic proof of causation. Attribution can organize a recorded journey and outcome for review. Your firm should account for referrals, repeat visits, multiple channels, intake accuracy and other influences before changing a budget.
What should a Hartford firm clarify before booking?+
Clarify the geographic scope, matter and client-location fields, outcome definitions, phone and web handling, access controls, review ownership and the relationship to the ROI Dashboard. Hartford’s population estimate should not be used as a lead or demand forecast.