1. Measure the full path, not only the last conversation
A person may reach a law-firm site through organic search, an AI referral, a Local Services Ad, a direct visit or a referral. Bosseo’s public Lead Attribution page describes channel, referrer, landing page, device and session detail for each journey. It also describes connecting intake answers to that journey. That matters when an Essex inquiry does not fit a simple “I found you on Google” answer. The town is a defined municipal geography, while your service area may also include matters elsewhere in the Lower Connecticut River Valley Planning Region or Connecticut. The measurement question is therefore precise: which geographic and service pages are associated with inquiries from the areas you actually serve?
Recommended approach
Agree on the geographic labels your intake records can use, including Essex and any other service locations your firm intentionally covers. Do not treat the town’s population as a forecast. Review whether the attribution record preserves the page, channel and case information needed to distinguish a local inquiry from a broader Connecticut inquiry.
