What does Lead Attribution show for an inquiry?+
Bosseo’s public description says it can show the channel, referrer, landing page, device, session detail, and attached intake answers for a lead. It also describes connecting phone calls and later outcomes where the relevant records support that connection.
Can it show whether a Burlington-related page produced a case?+
The public page says attribution can be reviewed by page and can continue from lead to consultation and signed case. Whether a particular Burlington-related page produces a case is a question for your firm’s actual records, not a guaranteed result.
Does this replace asking a caller how they found the firm?+
Bosseo says the journey is captured behind the scenes and that calls can join the journey. Your intake team should still follow the firm’s normal procedures for qualification, conflicts, consent, and matter information.
How is this different from aggregate analytics?+
Bosseo describes Lead Attribution as tying a specific journey to a lead and its intake answers, rather than showing only anonymous traffic in aggregate. Ask during the consultation which records are available for your firm and how outcomes are entered.
Do we need to decide our outcomes before implementation?+
You should decide how your firm defines and records a qualified inquiry, consultation, and signed case. Clear definitions make later channel and page comparisons more useful and reduce disputes about what a reported result means.
Will attribution prove that marketing caused a signed case?+
No attribution system should be treated as proof beyond the records it captures. It can provide a documented journey and source context for review; your firm must evaluate missing data, multiple touchpoints, intake quality, and the limits of the record.