1. Make the first question fit the visitor’s matter
A generic “tell us about your case” field gives every visitor the same starting point. Bosseo’s public Video Intake description says its guided survey is built around practice areas and case types, with a separate question path for each matter type. That creates a specific decision for a Woodmoor-serving firm: identify which matters from Woodmoor and the wider El Paso County service area should enter the same path, and which require different questions or a different destination. The Woodmoor population estimate is eligibility context only. It does not tell you which practice areas people need or whether a particular question path will perform well.
Recommended approach
List the practice areas you actually want to evaluate, then map the minimum facts needed to decide whether each inquiry merits a consultation, a follow-up request or an escalation to a person. Review the path by geography without treating Woodmoor’s population as a forecast.
