Make the first question easier to answer
A visitor considering a lawyer may not know which details matter. Bosseo describes Video Intake as a guided survey delivered with video instead of a blank form. The visitor taps an invitation such as “See if you have a case,” then moves through one question at a time. The public product description says the flow can qualify an inquiry by case type, urgency and fit. That gives you a more specific review point than simply asking whether a form looks modern: examine whether the opening path helps a Windsor visitor identify the relevant matter without requiring legal terminology.
Recommended approach
Review the first screen, the wording of each question and the point at which a visitor can stop. Keep the experience focused on explaining what the person needs. Do not treat the town’s population as evidence that more people will complete it; measure completion after implementation instead.
