1. Start with the calls your Sherrelwood firm actually misses
Sherrelwood is a census-designated place in Adams County, Colorado. Begin with your own phone records and identify unanswered calls, voicemail calls, busy-line events, after-hours calls, weekend calls, and calls that arrive while an intake professional is occupied. Bosseo describes AI Answering as a backstop: calls go to your team first, and the AI steps in when nobody answers within 20 seconds. The page also describes coverage for nights, weekends, holidays, and overflow.
Recommended approach
Ask Bosseo to review your existing routing and define the exact unanswered-call conditions that should trigger AI Answering. Decide whether the system should cover every unanswered call or only selected paths, practice areas, or time periods.
