1. Build the intake around the work your Sheridan firm actually reviews
Bosseo describes Video Intake as a guided survey that lives on your website. It can use a question path for each case type, with qualification focused on case type, urgency and fit. That makes the first design decision your practice mix, not Sheridan’s population. A municipal population estimate cannot tell you which matters are valuable or appropriate for your firm. List the practice areas you want the experience to address. For each one, identify the facts a reviewer needs before deciding whether to contact the visitor. Keep the path understandable to someone who may be uncertain about having a case.
Recommended approach
Bring a current list of practice areas, accepted matter types and matters your firm does not handle. Ask Bosseo to show how those distinctions would shape the guided paths, without treating the city population as a forecast of demand.
