1. Start with Salida and Chaffee County service boundaries
Salida is recorded as a municipality in Chaffee County. That relationship matters when you define the intake’s location questions and routing rules. A visitor seeking help in Salida may not be the same operational fit as someone elsewhere in Chaffee County or outside the firm’s service area.
Recommended approach
Write the geographic rule before choosing questions. Decide whether the flow should ask where an incident occurred, where the visitor lives, where a property is located, or another legally relevant location.
