1. Start with the calls your Parker team cannot answer
The relevant local scope is Parker town in Douglas County, not an assumed regional market. The Census estimate can help you define the service area in a consultation, but it cannot tell you how many people will call or what practice areas they need. Instead, examine your firm’s actual phone records by time, caller type and outcome. Look for calls that reached voicemail, calls abandoned before a person answered, overflow periods and calls that were returned without enough context. Bosseo states that its AI Phone System answers when the team does not pick up within 20 seconds and provides coverage for nights, weekends, holidays and overflow. It also states that the system can handle up to 20 simultaneous calls.
Recommended approach
Bring a representative call log to the consultation, with personal information removed. Decide which unanswered-call conditions should activate the AI, which callers should remain with your team, and who owns the callback. Do not use Parker’s population as a substitute for this review.
