1. Set the geographic boundary before you design the flow
Four Square Mile is recorded as a census-designated place in Arapahoe County, Colorado. The 2020–2024 ACS five-year population estimate for the CDP is 23,024, with a margin of error of 1,613. That is geographic and population context only. It does not establish legal demand, search behavior, case volume, competition or revenue. A firm should therefore define whether its website intake is intended for people in Four Square Mile alone, Arapahoe County more broadly, or a wider Colorado service area. Those are different routing decisions. The video path can ask about location when location affects fit, but the firm should choose the relevant boundary rather than treating the CDP population as a forecast.
Recommended approach
Bring the firm’s actual service-area rules to the consultation. Decide which locations are eligible, which require review and which should receive a clear decline or referral message. Keep geographic eligibility separate from case value and urgency.
