1. Put a defined backstop behind your Dacono phone line
Bosseo describes a team-first arrangement: calls ring your people first, and the AI steps in when nobody answers within 20 seconds. It also describes coverage for nights, weekends, holidays and overflow. That gives a Dacono-serving firm a specific response-path question: which calls should remain with your team, and which unanswered calls should move to the AI? The answer should come from your actual office hours, call-routing rules and after-hours responsibilities—not from Dacono’s population estimate or an assumption about local demand.
Recommended approach
Bring a recent description of your phone tree and identify every point where a caller can reach voicemail, a busy signal or an unattended queue. Decide whether the 20-second handoff described by Bosseo matches your front-desk workflow. Ask how urgent calls are surfaced and who owns the callback.
