1. Start with the journey, not the last question asked
A prospective client may visit a page, leave, return later and then call. Asking “How did you hear about us?” at intake may not capture that sequence. Bosseo describes Lead Attribution as connecting the channel, referrer, landing page, device and session history with the lead’s intake answers. The product page also describes calls joining the same journey record. For a firm serving Cortez and Montezuma County, that distinction matters because a geographic label alone cannot tell you which service page or response path led to the inquiry. Review whether your present records preserve the first visit, later visits and final contact together.
Recommended approach
Ask Bosseo to show how a Cortez-area inquiry would be represented from first visit through contact and outcome. Confirm which journey fields would be available for your firm and which would require review of your existing website or intake tools.
