1. Replace “How did you hear about us?” with a journey record
A prospective client may visit more than once, arrive through a search result or referral, read a page and then call. A manually entered source such as “Google” may not preserve that sequence. Bosseo describes Lead Attribution as showing the channel, referrer, landing page, device and session history associated with a lead, with intake answers attached to the journey. That gives a Castle Rock firm a more useful starting point than a remembered answer or an uncertain spreadsheet entry. The local question is not how many people live in Castle Rock; it is whether the inquiries your firm receives from Castle Rock and Douglas County can be connected to reliable source and outcome information.
Recommended approach
Review a sample of recent inquiries and identify where source information becomes vague, disconnected from intake answers or separated from the eventual consultation or signed case. Decide which fields your team needs to see together before changing budget or content decisions.
