1. Start with the process, not the product
A custom build should begin with the work your firm wants to change. Bosseo’s public Custom Software page describes a discovery conversation about the bottleneck, the people involved, where the process stalls, and what it costs. That approach matters in Arvada, a municipality recorded across Adams County and Jefferson County. A firm serving clients across those county relationships may have different intake, referral, or matter-status practices than a firm focused on one office pattern. The geography does not prove demand or operational need; it simply gives you a reason to describe the actual service area and workflow rather than selecting software from a city label.
Recommended approach
Bring one repeatable process to the consultation. Describe who starts it, which information is entered, where it moves, who approves it, and what happens when a step is missed. Ask Bosseo to distinguish a true software problem from a policy, staffing, or training problem.
