1. Start with the visitor’s explanation, not an empty box
Bosseo describes Video Intake as a guided video survey that lives on a law firm website. Visitors answer one question at a time, with flows organized around case type, urgency and fit. That structure is relevant when your Air Force Academy service area needs a clear path for a visitor who is unsure what information to provide. The location record identifies Air Force Academy as a census-designated place in El Paso County; it does not establish what visitors want to discuss or how they prefer to contact a firm.
Recommended approach
Review your current contact form and list the facts your team must obtain before deciding whether to respond. Then determine whether a guided path would make those questions easier to answer without making unsupported assumptions about local behavior. Keep the opening language clear about what the intake does and does not do.
