1. Define what a Tracy lead means before reviewing ROI
Tracy is recorded as a municipality in San Joaquin County, with a 2020–2024 ACS 5-year population estimate of 96,966 and a margin of error of 57. That is geographic and population context only; it does not establish demand, legal need, lead volume or revenue. For your firm, the more useful question is whether a contact connected with Tracy is classified consistently. Bosseo’s public product text says the dashboard separates Potential New Client, Current Client and Other contacts, and tags leads by case type. That gives you a basis for discussing definitions, but your firm still needs to decide what qualifies as a reviewable lead, matter opportunity or signed case.
Recommended approach
Ask Bosseo to walk through the proposed definitions using your intake rules. Decide whether a Tracy contact should be identified by caller location, service area, landing-page context, intake answer or another documented field. Do not treat the city’s population estimate as a forecast. Use it only to establish the geographic scope of the review.
