1. Start with the journey behind each Stanford inquiry
A contact form or phone call gives your team an event, not necessarily an explanation. Bosseo describes Lead Attribution as showing a lead’s channel, referrer, landing page, device, session detail, and attached intake answers. For a firm serving Stanford and Santa Clara County, that distinction matters because the geographic label alone cannot tell you which page or source prompted an inquiry. A Stanford-related service page, an organic result, a referral, or an advertisement may lead to the same phone conversation. Treating every inquiry as simply “from Google” can hide those differences.
Recommended approach
Review whether your current records preserve the path before contact and connect it with the matter’s type and eventual status. Ask which fields your firm can see today, which are manually entered, and which are unavailable. Do not use Stanford’s population estimate as a forecast of inquiries. Use it only to define the place your service coverage includes, then let your own records determine what should be measured.
