1. Start with the Soledad service area, not a generic software wish list
Soledad city is a municipality in Monterey County. If your firm serves clients in Soledad, begin by naming the actual service area and the matter workflow attached to it. Do not treat the city population estimate as a forecast of legal demand or as evidence that a new system will produce cases. Instead, identify where work originating from or serving Soledad enters the firm, who handles it, and where the process slows. A useful build may be local only in its intake or routing context; the underlying software should still reflect the firm’s complete workflow.
Recommended approach
Bring Bosseo one concrete sentence beginning with “someone at the firm has to manually…” Then identify whether that task concerns intake, matter status, referrals, documents, reporting or another process. Bosseo’s public Custom Software page describes discovery on the firm’s actual workflow, scoped design and build, a working version early, and ongoing maintenance.
