What does Bosseo say the ROI Dashboard tracks?+
Bosseo’s public page describes keyword rankings, Top 3 and Top 10 counts, SERP features, AI-engine citations, calls, forms, video intakes, reviews, source attribution, case-type breakdowns and trends over time. Confirm the exact scope for your firm during the consultation.
Can the dashboard prove that Signal Hill creates legal demand?+
No conclusion of that kind follows from Signal Hill’s population record or from a dashboard category alone. The Census record supplies municipality, county and population context. A firm should review its own classified contacts, matter records and revenue definitions instead.
How should our firm define a lead?+
Start with a written definition that separates Potential New Client, Current Client and Other, consistent with the categories described on Bosseo’s public page. Then resolve duplicates, referrals, spam and matters outside the firm’s practice areas before using totals for decisions.
Will every call become a signed case in the dashboard?+
No such outcome should be assumed. Bosseo describes calls as logged, recorded, transcribed and tagged, and describes leads and matters as reportable concepts. Your firm should confirm how a contact progresses to a matter or retained case and what evidence is required at each stage.
Who should be allowed to view calls and transcripts?+
That is a firm decision. The public page describes access for people such as partners, office managers and intake leads, but your firm should determine role permissions, recording and transcript handling, retention and any sensitive-data restrictions before implementation.
Does the dashboard include every integration we already use?+
Do not assume that it does. The public page describes connected Bosseo services and automated movement of certain calls, forms and intakes, but it does not establish coverage for every external system. Ask Bosseo to identify supported data paths and any manual or review steps.
