What is Bosseo Video Intake?+
Bosseo describes it as a guided video survey that lives on a law-firm website. A visitor answers questions one at a time, with the path built around the firm’s practice areas. The firm can then review the inquiry using information such as case type, urgency and fit.
Is Video Intake a replacement for every contact method?+
It should not be assumed to be the only route. Ask Bosseo to review how the widget would sit alongside phone, email and other contact options, including an accessible alternative for visitors who cannot or do not want to use a video-guided path.
Can a Seaside firm choose which matters are reviewed?+
The public page says the survey can be built around a firm’s practice areas and weighted toward selected work. Your firm should provide its own acceptance rules and confirm how those rules would affect questions, qualification, routing and calendar access.
Where do completed inquiries go?+
Bosseo says completed inquiries can be delivered with answers attached and describes inbox, CRM, case-management and follow-up workflows on its public page. The exact destination, permissions and configuration for your firm must be confirmed before purchase.
Will the intake determine whether someone has a legal case?+
No conclusion should be implied merely because a visitor completes a survey. Video Intake can organize answers against criteria your firm supplies, but attorney review and your firm’s engagement process determine what happens next. The page should also make clear that submission alone does not create an attorney-client relationship.
How should we evaluate whether it is working?+
Start with definitions your team controls: starts, completions, review outcomes, consultations, referrals and retained matters. Compare those measures with your existing intake route only when the periods and traffic sources are comparable. Seaside’s population estimate cannot serve as a demand or lead forecast.
