What does Lead Attribution show for a lead?+
Bosseo’s public description says the service can show the channel, referrer, landing page, device, session detail and attached intake answers. It also describes connecting calls and tracking outcomes through consultation and signed case. Ask what will be available for your firm before relying on a particular field.
Can it distinguish Saratoga from Santa Clara County?+
That depends on the location information your firm captures and how you define the service area. Saratoga is a municipality in Santa Clara County. Ask how location would be represented and reported, and keep the city and county scopes separate when that distinction affects a decision.
Will my staff need to ask every caller how they found us?+
Bosseo says its attribution approach is designed to run behind the scenes and avoid manual tagging or reliance on the question “how did you hear about us?” You should still confirm how your current intake and phone records would be connected and how staff handle records that cannot be matched.
Can phone calls be included?+
Bosseo’s public page says calls can join the same journey, including the transcript and case-type tag from the phone system. The consultation should establish what your firm’s phone records contain, how a connection is displayed and how uncertain connections are treated.
Is attribution the same as anonymous web analytics?+
No. Bosseo describes Lead Attribution as connecting a specific lead journey with intake information and later outcomes, while ordinary traffic reporting may remain aggregated. The meaningful comparison for your firm is whether the proposed record contains the information needed for your intake and matter decisions.
Can this prove which marketing channel produced revenue?+
It may provide a structure for connecting source, inquiry, consultation and signed matter when the relevant records can be linked. It does not, by itself, establish revenue or a return for your firm. Define the outcome, check record completeness and confirm the connection before treating a channel comparison as conclusive.