1. Start with the firm’s bottleneck, not a feature list
Bosseo describes custom software as a response to a plainly stated operational problem. Examples on its public page include a client status portal, a speed-to-lead tool, a referral tracker, document-intake flows and internal dashboards. The relevant local fact is geographic scope: San Diego Country Estates is a census-designated place in San Diego County, California. That fact can help a firm describe where the service relationship sits, but it does not identify the firm’s internal bottleneck. Your starting point should therefore be a task your team can observe, such as entering the same information more than once, answering repeated status questions or tracking referrals in a spreadsheet.
Recommended approach
Bring one concrete process to the review. Describe who performs it, what information they use, where the work stops, and what the next person needs. Ask Bosseo to distinguish a small focused build from a problem better handled by an existing product.
