1. Define the Rosemont call path before changing coverage
Rosemont is a CDP within Sacramento County, so your firm should decide whether a Rosemont caller is handled through the same intake path as other Sacramento County inquiries. The census geography does not tell you how many callers you receive or which practice areas they need. Start with your own unanswered-call records, existing service area and matter-acceptance rules. Bosseo describes AI Answering as a team-first system: calls ring your people first, and the AI steps in if nobody answers within 20 seconds. That makes the central implementation decision a routing decision. You can review whether the fallback should apply to every unanswered call, only selected lines, or particular periods such as nights, weekends, holidays and overflow.
Recommended approach
Map the phone numbers and answering rules that serve Rosemont inquiries. Decide which callers should reach a Potential New Client, Current Client or Other path, and document who owns each outcome. Ask Bosseo to show how those rules would be represented before approving a configuration.
