What is Bosseo Video Intake?+
Bosseo describes it as a guided video survey that lives on a law firm’s website. Visitors answer questions about their situation, and the flow is designed around case type, urgency and fit before the inquiry reaches the firm’s team.
Is Video Intake a replacement for legal advice or a consultation?+
No conclusion about representation or legal advice follows from completing an intake. The firm must decide how to explain the submission, confidentiality, attorney-client relationship and response expectations. A completed inquiry should be reviewed under the firm’s own procedures.
Can a Rosemead firm set different paths for different practice areas?+
Bosseo’s public page says each practice area can have its own qualification path. During a consultation, the firm should confirm how its proposed practice areas, case types, geographic rules and routing decisions would be configured.
Where do completed inquiries go?+
Bosseo states that completed inquiries can be delivered with answers attached and describes delivery to a team inbox. Bosseo also describes connections involving CRM, case-management and follow-up systems, but the appropriate configuration for a particular firm should be confirmed directly rather than assumed.
Can the experience be used on mobile devices?+
Bosseo describes the widget as mobile-first and embedded on an existing website. The firm should still test the actual experience on the devices it expects visitors to use and review accessibility, clarity and alternatives with Bosseo.
What should we measure before deciding whether it is working?+
Define the stages first: intake started, intake completed, information sufficient for review, matter within scope, follow-up completed and any later disposition the firm is permitted to record. Do not use Rosemead’s population as a forecast of submissions, cases or revenue, and do not treat automation as a guarantee of search visibility.