Does AI Answering replace our front desk?+
Bosseo’s public page says the firm’s team receives the first ring and the AI acts as a safety net when nobody answers within 20 seconds. Your consultation should confirm how that routing would fit your phone system and staff responsibilities.
What does the system capture?+
Bosseo describes guided conversations that capture case type, timeline and contact details, along with a transcript, case summary and caller information. Your firm should decide which fields are appropriate for each practice area.
Can it handle calls outside office hours?+
Bosseo describes coverage for nights, weekends, holidays and overflow. Ask how your firm’s approved after-hours instructions, urgent-call rules and callback ownership would be represented.
How many calls can it handle at once?+
The public Bosseo page states that the system handles up to 20 simultaneous calls. That is a stated product capacity, not an estimate of how many calls your Rosedale-serving firm will receive or need.
Where do summaries and transcripts go?+
Bosseo says they can be delivered to your inbox or case-management system and describes automatic CRM delivery. Confirm the specific destination, access controls, retention practices and workflow your firm would use before proceeding.
Can the system tell us which callers are likely to become clients?+
It can classify calls as Potential New Client, Current Client or Other and provide case-type tags, according to Bosseo’s public page. Classification is not a guarantee of eligibility, legal merit, acceptance or retention. Your team remains responsible for review and decisions.
