1. Start with the firm’s actual bottleneck, not a feature list
Bosseo describes Custom Software as a way to build around how a firm works rather than force the firm into an off-the-shelf workflow. The public examples include client portals, intake tools and internal dashboards, as well as speed-to-lead tools, referral trackers, document-intake flows, calculators and connections between existing systems. For a firm serving Rodeo and the wider Contra Costa County relationship recorded for Rodeo CDP, the useful local question is operational: which work arrives from this service area, and where does that work stall? The population estimate is context for the place, not proof that a particular feature or intake volume is needed.
Recommended approach
Bring one recurring process to the consultation. Describe who handles it, what information enters, where it is copied, what waits for a person, and what error or delay matters. Let the proposed tool follow that evidence instead of beginning with a long wish list.
