What kinds of custom software does Bosseo describe for law firms?+
The public Custom Software page describes client portals, intake tools, internal dashboards, referral trackers, document-intake flows, calculators and integrations between existing systems. Whether a particular build is appropriate depends on your firm's workflow and the requested connections.
Do we need a technical requirements document before speaking with Bosseo?+
Bosseo says a firm can describe the bottleneck in plain English and that its team will ask questions and turn the problem into a scoped build. You should still bring examples of the current process, the important data, user roles and exceptions so the review is concrete.
Can Bosseo connect the tool to our existing systems?+
Bosseo describes connections with a firm's website, intake, dashboard, CRM, case-management system and marketing stack. The available public text does not identify every supported third-party system. Ask Bosseo to confirm the exact connection, data flow and error handling for your systems.
How should a law firm review permissions and backups?+
Ask who can view, create, edit, export and delete each information type. Also ask how backups, recovery, monitoring, updates and access removal are handled for the proposed tool. Bosseo's public page describes monitored, backed-up dedicated infrastructure, but your firm should confirm the applicable responsibilities and procedures.
How do we decide whether custom software is worth considering?+
Compare the recurring manual work with the complexity of changing the process, the limits of current tools and the cost of leaving the bottleneck in place. Custom software should solve a defined problem. If an existing product meets the need without material workarounds, it may be the better choice.
What should acceptance testing cover?+
Test the normal workflow, incomplete information, duplicate records, incorrect permissions, failed handoffs and recovery from an interruption. Define the expected behavior before testing and involve the staff who will use the tool.