What does the ROI Dashboard say it tracks?+
Bosseo’s public product description says it tracks keyword rankings, Top 3 and Top 10 counts, SERP features, AI-engine citations, calls, forms, video intakes, lead classifications, case types, source attribution, reviews and trends. Ask which views apply to your proposed scope and how each field is defined.
Can it prove that Poway residents are searching for my practice area?+
No conclusion like that should be assumed from Poway’s population. The Census estimate describes the municipality’s population, not search demand, competition, calls or legal need. Review the dashboard’s actual measurement definitions and search targets instead.
Can I separate Poway from San Diego County?+
That is a scope question to confirm with Bosseo. Poway is a municipality recorded in San Diego County, so the two geographic labels should not be treated as interchangeable. Ask how location is represented in rankings, attribution and lead reporting.
How are calls and other contacts classified?+
Bosseo describes calls as recorded, transcribed and tagged, and describes classifications including Potential New Client, Current Client and Other. Confirm how forms and video intakes are counted, how duplicates are handled and how your staff can correct a classification.
Does attribution prove that a channel produced revenue?+
Not by itself. Attribution can connect a contact to a recorded channel and page, while revenue requires a clear matter-status and financial definition. Ask which stages are visible and what your team must confirm before calling a matter retained or revenue realized.
What should we ask about security, access and reliability?+
Ask who can access the dashboard, how permissions change, what happens if a data source is unavailable, how records are corrected or recovered, and whether any integrations or service commitments are included. Do not assume an uptime level, integration or local infrastructure presence without confirmation.