What is Bosseo Video Intake?+
Bosseo describes it as a guided video survey that lives on a law firm’s website. A visitor answers questions one at a time, with the path organized around the firm’s practice areas. Bosseo says the inquiry can be qualified by factors such as case type, urgency and fit before it reaches the team.
Is Video Intake a replacement for every contact method?+
No conclusion should be assumed. Review whether it should supplement or replace a particular form for a particular audience. A firm should retain an appropriate alternative route for visitors who cannot or do not want to use a video-guided experience.
Can an Oak View firm create different paths for different matters?+
Bosseo’s public page says each practice area can have its own qualification path. During consultation, the firm should decide which practice areas, questions, thresholds and escalation rules are appropriate. Oak View’s population estimate does not determine those choices.
Where do completed inquiries go?+
Bosseo says completed inquiries can be delivered with answers attached and describes delivery to an inbox, CRM and case-management system. The exact destination, connection and handling should be confirmed for the firm’s systems and agreed scope before implementation.
Does the product determine whether the firm should accept a case?+
No. A guided survey can organize information and support routing, but the firm must set its own review, acceptance, decline and escalation rules. A preliminary intake should not be presented as legal advice or a final matter decision.
How should we evaluate whether it is working?+
Track the stages that matter to your operation: survey starts, completions, incomplete paths, response handling, accepted or declined inquiries, escalation and appointment or matter disposition where appropriate. Compare definitions consistently. Do not rely on illustrative calculator figures or population data as proof of demand or results.
