1. Start with the journey, not the last question asked
A client’s answer to “How did you hear about us?” may not describe the complete path. Bosseo’s public Lead Attribution page describes a journey that can include channel, referrer, landing page, device and session detail, with intake answers attached to the lead record. That distinction matters for a Mission Viejo firm because a local service page, a return visit or another referral path may be part of the recorded journey before a person contacts the office. The city’s relationship to Orange County is a geographic fact, not proof that any particular page or channel creates inquiries.
Recommended approach
Ask to review how a prospective record distinguishes first visit, later session, contact event, case type and source. Confirm which fields are available for your firm before treating the journey as a basis for budget decisions.
