1. Replace “How did you hear about us?” with a usable journey
A person may remember only the last step before contacting your firm. Bosseo’s public Lead Attribution page says the product records the channel, referrer, landing page, device, and session history, then attaches intake answers to the journey. It also describes calls as joining the same record. For a firm serving Mammoth Lakes, that creates a more useful question than relying on memory: which path brought this inquiry to the firm, and what did the person need when they arrived? The local fact is narrow but important: Mammoth Lakes is a town in Mono County, not a synonym for all California legal demand. Your reporting should preserve that geographic distinction rather than blending every inquiry into a statewide total.
Recommended approach
Ask Bosseo to demonstrate one complete inquiry path using your actual intake categories and geographic labels. Decide whether the record should distinguish Mammoth Lakes, other Mono County locations, and matters outside that service area. Do not treat population—7,214 in the 2020–2024 ACS five-year estimate—as evidence of lead demand or case volume.
