What kinds of custom software does Bosseo describe for law firms?+
Bosseo describes client status portals, intake tools, internal dashboards, referral trackers, document collection tools, calculators and connections between existing systems as possible custom-software work. Whether a particular build is suitable requires a consultation and scope review.
Do I need a technical requirements document before contacting Bosseo?+
Bosseo says the firm can begin by describing the operational annoyance in plain English rather than preparing a complete specification. You should still bring useful details about the workflow, data, user roles and systems involved so the proposed scope can be evaluated carefully.
Can Bosseo connect a custom tool to my existing systems?+
Bosseo’s public page says custom tools can connect with a firm’s website, intake and dashboard and discusses CRM, case-management, billing and marketing connections. It does not confirm every vendor or integration. Ask about each named system, required access, data movement and error handling before treating a connection as included.
Who hosts and maintains the custom software?+
Bosseo states that it hosts and maintains the tools it builds on its dedicated servers and describes monitoring and backups. The public page does not state a universal uptime or recovery commitment, so ask for the specific hosting, backup, restoration and support terms relevant to your proposed tool.
How should a law firm decide whether to build or buy?+
Compare the actual workflow with available off-the-shelf products. Custom software may deserve review when a firm is maintaining workarounds or repeated manual handoffs, but buying may be more appropriate when an existing product already meets the requirements. The consultation should be used to test that decision, not presume that custom is always better.
What should acceptance testing cover?+
Test the actions each role must complete, required and missing information, record creation, assignments, notifications, duplicate handling, permissions, integrations and the manual fallback for interruptions. Put the agreed conditions in writing and identify who approves the result.