1. Start with the Madera Acres service boundary
Your firm may serve clients in Madera Acres while operating elsewhere in Madera County or California. Keep those relationships distinct when reviewing intake. An automation decision should instead begin with the geographic scope your firm accepts and the locations, practice areas and matter types your intake team actually handles.
Recommended approach
Document whether an inquiry from Madera Acres follows the same path as an inquiry from elsewhere in Madera County. Identify any service-area rules, conflicts checks, appointment rules or handoff decisions that depend on location.
