Start with the manual task, not the technology
Bosseo describes custom software as a response to an operational bottleneck. Examples on its public page include client status portals, speed-to-lead tools, referral trackers, document intake flows, internal dashboards, calculators and connections between existing systems. For a Los Banos firm serving clients in Merced County, the relevant question is whether a repeated office task is clear enough to define and important enough to improve. A city name does not identify that task. Your staff does. Ask who performs it, what information they enter, where the process pauses, and what happens when someone is unavailable.
Recommended approach
Bring one concrete sentence to the consultation, such as “our staff re-enters the same matter information in several places.” Treat that sentence as an illustrative starting point, not a specification. Bosseo can review the workflow and determine whether custom software is appropriate or whether an existing product is a better fit.
