1. Start with the firm’s actual workflow
Bosseo describes Custom Software as software built around the way a law firm works, rather than requiring the firm to adapt to an off-the-shelf workflow. Its public examples include client portals, intake tools, internal dashboards, referral fee trackers and speed-to-lead tools. For a firm serving Lindsay, the relevant local fact is geographic scope: Lindsay is a municipality in Tulare County, California. That does not establish demand, case volume or a particular operational problem. It does mean your review should name the geography and service area involved in the workflow instead of treating a statewide or countywide process as though it were identical to a Lindsay office process.
Recommended approach
Bring one manual process to the consultation in plain language. Identify each person who touches it, the systems or files involved, the handoffs and the point where work waits. Ask Bosseo to distinguish a problem that needs custom software from one that can be handled by an existing product or a process change.
