Does AI Answering replace our front desk?+
Bosseo’s public description says calls ring your team first and the AI steps in when nobody answers within 20 seconds. It is presented as a backstop for unanswered, after-hours, weekend, holiday and overflow calls. Confirm the routing behavior for your phone setup during the consultation.
What information does the system capture?+
Bosseo says the system guides callers through their situation and captures case type, details and contact information. It also describes a transcript and case summary after the call. Your firm should decide which questions are appropriate for each practice area.
How are calls categorized?+
Bosseo describes three classifications: Potential New Client, Current Client and Other. It also describes case-type tagging. Classification should lead to human review and a defined owner; it is not a substitute for conflicts review or a decision to accept representation.
How many calls can it handle at once?+
Bosseo’s public page states that AI Answering handles up to 20 simultaneous calls. That is a stated capability, not a forecast of your call volume. Compare it with your firm’s recorded peak periods and ask how concurrent calls appear to your team.
Where do call records go?+
Bosseo says the transcript, case summary and caller information can be delivered to your inbox or case-management system. Confirm the specific destination, access controls, retention terms and configuration available to your firm before implementation.
Can the system help improve staff intake?+
Bosseo says Intake Coach analyzes calls and provides feedback on missed questions, tone and lost conversions, including calls answered by your team. Ask how the review works for your firm and establish your own standards for appropriate communication and follow-up.
