1. Define what a Lathrop lead means before you read the total
A lead count is only useful when the firm agrees on what the count includes. Bosseo’s public ROI Dashboard page says contacts can be classified as Potential New Client, Current Client or Other, with leads tagged by case type. It also describes calls as transcribed and tagged. For a firm serving Lathrop, that distinction matters because a call from someone in Lathrop, another part of San Joaquin County or outside the firm’s service area may require a different intake outcome. The city’s population estimate is context, not a conversion forecast. It should not be treated as evidence that a particular practice area will generate inquiries.
Recommended approach
Ask to see the proposed definitions for lead, qualified lead, consultation, retained matter and non-lead contact. Decide whether geography is recorded as Lathrop, San Joaquin County, another service area or unknown, and decide how duplicate contacts and existing clients are handled. Do not approve a total until the underlying categories match your intake language.
