1. Define the Larkfield-Wikiup service boundary before reviewing calls
Larkfield-Wikiup CDP is recorded in Sonoma County, California. That geographic relationship can help your firm distinguish callers who identify with Larkfield-Wikiup from inquiries elsewhere in the county or in another service area. It cannot establish legal demand, competition, case volume, language preference or staffing needs. Intake Coach is therefore most useful when your review starts with the firm’s actual intake records and a clear definition of which conversations belong in the evaluation.
Recommended approach
Decide which geographic labels your team will use when reviewing calls. You might examine whether the caller’s location was captured, whether the firm serves that location, and whether a follow-up owner was assigned. Treat any location field as an intake and routing question, not as proof that a particular community produces cases.
