Start with the Lakeport workflow, not a feature list
A firm serving Lakeport may have a small or large operational problem; the city population does not answer that question. The relevant evidence is inside your practice: where staff copy information, wait for handoffs, answer avoidable status questions or maintain spreadsheets beside the systems they already use. Bosseo describes Custom Software as built around a firm’s workflow and gives examples including client portals, intake tools and internal dashboards. That supports a bottleneck-led conversation rather than a package of assumed features.
Recommended approach
Write down one process in plain language. For example, identify who receives a new inquiry, where the information is entered, which review follows, and what happens when nobody acts. Do not begin by selecting a dashboard, portal or integration. First decide whether the process is frequent, consequential and sufficiently defined to evaluate.
