Start with the Isla Vista service area, not a generic software brief
For custom software, the useful question is narrower: which part of the firm’s work must the tool support when the firm serves people in Isla Vista and elsewhere in its stated service area?
Recommended approach
Bring a process that staff can describe precisely. Identify where a request begins, who handles it, which record becomes authoritative, what information must be retained, and what event marks completion. A tool should be scoped to that real process rather than to the city name alone.
