1. Define the geographic record before judging performance
Holtville is recorded as a municipality in Imperial County, California. A lead may identify with Holtville while seeking help for a matter elsewhere in Imperial County, or a firm may serve clients across a broader California practice area. Those are different reporting questions. A useful attribution record should preserve the location stated by the person, the service area the firm accepts and the location associated with the matter when that becomes known. Do not treat the city’s population estimate as evidence of demand or infer that every inquiry from Holtville concerns a Holtville matter.
Recommended approach
Ask Bosseo to show how geographic information would be represented in a lead journey and later outcome record. Agree on whether Holtville and Imperial County should be separate reporting views, and decide whether California-wide inquiries should remain separate from local inquiries. Keep geography descriptive rather than predictive.
