Does AI Answering replace our front desk?+
Bosseo’s public page describes a team-first setup. Calls go to your people first, and the AI answers when nobody picks up within 20 seconds. Ask Bosseo to review how that rule would fit your phone system and staffing model.
What information does the system capture?+
The public description says it captures case details, including case type and timeline, along with contact information. It also describes a transcript and case summary after the call. Your firm should decide which questions are approved for each practice area.
How are calls classified?+
Bosseo describes three classifications: Potential New Client, Current Client and Other. The classification is not a legal determination, conflict check or acceptance decision. Your team still needs an owner and review rule for each category.
Can it handle after-hours and overflow calls?+
The public page describes coverage for nights, weekends, holidays and overflow, and says the system can handle up to 20 simultaneous calls. Discuss your actual routing, call records and capacity needs before relying on those capabilities.
Where do the transcript and summary go?+
Bosseo’s public page says the transcript, case summary and caller information can be delivered to your inbox or case-management system. Confirm the available destination, permissions, retention approach and configuration for your firm.
How should we evaluate whether it is working?+
Set firm-specific measures before adoption, such as whether calls receive an owner, whether summaries are complete, whether callbacks are completed and how dispositions are recorded. Do not treat population, product claims or an illustrative scenario as proof of financial performance.
